Express Shipping Winners Only Furniture

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Considering Winners Only but need it fast?  Call us now, 866.794.8861 x 3 (9am – 5pm PST) email us after hours: sales@furniturefromhome.com, include in the email heading “EXPRESS SHIPPING” and make sure you include the item and SKU of the Winners Only product you want to express ship including all quantities and the ship to ZIP code.

An example of a properly formatted email for an express shipment quote on a Winners Only order looks like this:

Item/SKU/QTY/Ship To Zip

Item 72″ Metro Collection Desk | SKU: P172F | QTY x 1 | Zip 92663

How express shipping Winners Only furniture works:*

Orders placed with our store before noon (PST) are placed and prepped the same day.  Orders are picked-up next day for custom pallet/sizing and packaging (any express freight carrier will destroy the shipment unless this very important step is taken).  Shipments anywhere in the USA takes 2 – 5 days with our express trucks.  You will have your in-stock Winners Only furniture order within 5 – 6 business days.  Express orders do not include assembly and delivery in the home… these services will cause shipping delays.

*Orders shipped within Southern California do not apply to this generic explanation.  We can typically deliver in-stock Winners Only orders in Southern California on the NEXT BUSINESS DAY.

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Shipping Time Frames for Winners Only Furniture

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When we ship something from Winners Only we can usually expect John (Winners Only warehouse/shipping manager) to turn around orders within a solid 72 hour period.  What that means is from the time the order is placed with our store to the time it is picked-up from Winners Only the time-frame (for in stock items) is typically 3 days.  From there the total time to deliver is dependent on the follow factors:

1. Geographic location: We ship Winners only furniture from San Diego Ca. so shipping within the west coast typically takes around 5 days; shipping to the East Coast typically takes about 10 days.

2. Service level: In our Furniture Store we offer free shipping and in home set-up.  We accomplish the in-home set-up by consolidating the shipments with local delivery teams.  These local, bonded companies are charged with receiving the merchandise, inspecting it and scheduling a suitable delivery.  This process can take up to 7 days in itself.

All in all with paperwork processing; shipping and then delivery scheduling the normal delivery time frame for our Winners Only Furniture is typically around 3 – 4 weeks from the time the order is placed (for in stock items.)

The time frame for shipping large, furniture items, is pretty standard within the industry to be around 3 – 5 weeks.  Any company advertising anything differently is either taking a step out of the process or paying through the nose for specialized quick carriers.

Why it’s important to understand the shipping time frames for Winners Only:

Many of our customers are either building; remodeling or moving to new homes.  Understanding that your online purchase of Winners Only Furniture is going to take 3 – 5 weeks gives you a chance to plan ahead and make the purchase with plenty of time to receive the furniture.

How does Winners Only compare organizationally to the 75 other furniture manufacturers that we work with?

Winners Only has one the cleanest operations in the furniture industry.  Their turn around time is awesome and their product “cleanliness” is very good.   When we ship something from Winners Only we can count on John and his staff to make sure that the order is placed properly and shipped properly, on time.

Contact us for a quote on your next winners only purchase, 866.794.8661  x 3 or email sales@furniturefromhome.com

Winners Only Factory Store

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When researching to buy a Winners Only desk or other piece of furniture, the question about buying directly from Winners Only Furniture often comes up.  Who wouldn’t want to buy directly from the source?  The reality is that unlike many other commercially sold item(s) in the furniture industry it is rather exceptional when a supplier opens up an actual retail factory store.  There are many reasons for a wholesale furniture supplier to make a conscious, business savvy decision in regard to opening up a factory store.

Winners Only Corner Desk

Cost:

As with many things in business, the cost of starting and maintaining a factory store is prohibitive.  Establishing a store front and maintaining the branding many times costs more than the efforts are generally out of scope for most factories.

Focus:

By diversifying the attention of the key employees/founders the company could lose it’s focus on it’s core business; providing affordable, quality furniture to retailers and consumers nationwide.  Opening up a store requires a lot of attention and a lot of vendors don’t want to risk their existing business models for an uncertain success at retail.

Territory:

In the golden era of furniture retail there was a strict written (if not implied or spoken) adherence to “territories.”  What territories were, were stores in a certain geographical area would not do business with a certain vendor IF that vendor did not “protect” them from another store carrying the product line “down the street.”  In this way the store protected themselves from a “bidding war” for the same product with another store.   Over time this concept of “territory” has been blurred to the point that it is almost a lost cause for both store and supplier.  However, for a factory store to be opened up in the same neighborhood as another retail store would be a major breach of the territory concept… and a risk that most suppliers are adverse to enduring.

Examples of Factory Stores:

Basset Furniture has their own factory stores; as does Klaussner Furniture.  However, the biggest furniture suppliers in the USA with both a wholesale and factory store model is Ashley Furniture.  Ashley stepped on a lot of toes when they first embarked on their factory store model; but, overtime they have certainly proven that it is a model that can be accomplished and successfully.

Winners Only does not currently have any factory stores.  They do however, have a network of retail furniture stores (online and offline) that carry, demonstrate and sell their products.   The retail stores that carry Winners Only and the sales reps that maintain those accounts are responsible for understanding the benefits and quality features of their furniture and in most cases can do a fine job of explaining to any normal consumer what those benefits mean for them!

If you have any questions about Winners Only Furniture; don’t hesitate contact us: sales@furniturefromhome.com; or call us directly 866.794.8861 x 3.  We are an online furniture store and experts at Winners Only Furniture products.

I Love to Hear Winners Only Reviews from Customers!

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One of the things that I love about Winners Only Roll top desks is that our customers love them!  Here is an email from an excited Jen who after buying a 20 year old used Winners Only Roll top desk is elated with her new piece of furniture!

The reason that Winners Only Desks are so well received is because:

  • They are solid in construction
  • They have a quality, lasting finish
  • They are built in their own Winners Only factory
  • QC (quality control) is conducted by their own teams

Start from the bottom and work your way up, as this is an email thread, I’ve removed the last name and email address for the customers privacy:

Hi, Milan!

Thanks so much for your prompt reply, and please forgive the delay in my response. I was excited to get your email, but wasn’t sure how my husband felt about buying the desk. Long story short, I received an early Christmas present on Wednesday! I love it, and just wanted to thank you for your input. When I get a chance, perhaps I’ll email you a photo. Thanks again!

Warmly,

Jen
On Dec 03, 2011, at 08:21 PM, Milan Rousset <milan@furniturefromhome.com> wrote:

Hi Jennifer,

What a great find!  These desks date back to the 1980’s and I’ve seen pictures of original desks that still look great.  Usually you will find a Winners Only stamp on the inside left side of the drawer of the desk, that is a good way to determine whether it is authentic.   Other than that, there isn’t generally a lot of fake furniture brands because the cost and risk of manufacturing furniture is fairly well expensive… especially compared to say a purse or another luxury item that is fairly easily manufactured for little investment.

Best of luck.  My guess is that you found an original, older Winners Only Desk.

Sincerely,

Milan

On Sat, Dec 3, 2011 at 4:31 PM, Jennifer

Hi, there.

I came across your website/blog while doing some research on a Winners Only desk I found in a thrift store. I had never heard of Winners Only but was attracted to the desk for its solid wood and good looks. The desk is a roll top, around four feet wide. I couldn’t find the exact same model on the Winners Only website. We almost bought it, but the person who had put it in consignment did not leave a key, one of the bottom drawers was locked, and the thrift store was unable to reach her by phone. It was selling for $425, with only a few scratches on the very top and it looked like it had rubbed up against a white painted wall on the top back edge. The price included the chair, which was also in good shape. I hesitated to buy it because the bottom right hand drawer seemed a tiny bit crooked and the staining seemed sloppy where the finished edges meet the unfinished edges. At the prices these desks sell for, something seemed “off,” between the sloppy work and my inability to find the same desk anywhere online. Perhaps it’s just a really well cared for older model. My ultimate question for you is whether or not you know of any Winners Only knock offs? Looking forward to hearing from you.

Warmly,
Jen
Sent from my iPhone

Winners Only Customer Reviews

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As the CEO of Furniture From Home and the webmaster for this Winners Only enthusiast blog, I am a pretty busy guy.  However, for about an hour out of each day I take pride and joy out of answering incoming customer calls/questions and sales inquiries.  I find that the practice keeps me humble and in tune with customers needs.  Today, I took a call from a lady by the name of D.  She found us through this blog and called for advice on how to claim warranty on her 1 year old Winners Only Roll Top desk.  We have over 70 suppliers in our furniture store; so not every call is about Winners Only.  However, when I do get calls about Winners Only, my ears perk up a bit, because it is one of my favorite business partners (and a customer favorite as well).  Here is how you file a claim if something has gone awry with your Winners Only Furniture:

(This process is not standardized.  It’s how our furniture store handles claims; and incidentally how most legitimate stores handle claims.  There are however, a lot of stores that don’t accept claims… do research on your store before buying.  If they have a lot of negative feedback it is recommended that you buy somewhere else.)

Step Number One, Filing a Claim:

Go to the authorized dealer you bought the furniture from and make a claim with them.

Step Number Two, Support Your Claim with Images:

Send images of the damage/issue.

Step Number Three, Wait for Resolution:

Wait for the part and/or repair person to come out and correct the issue.

The process of waiting for resolution can be a few weeks.  In most cases your authorized dealer will contact their Winners Only sales representative and request a parts order.  At which point Winners Only will either take the part out of inventory or produce the part to spec for the consumer.  It should be noted that within the furniture industry Winners Only is one of the most responsible, fair and consumer-centric companies to work with when it comes to servicing the order after the sale.  They are quick to provide support and parts and they do not put you through the normal hardship that a lot of suppliers do.  Additionally, since Winners Only is mostly vertically integrated they control most of the process of supply, so discovering damage trends is easier to spot and fix for them.  My point is that within the furniture industry they have one of the lowest rates of damage.

When I explained to D (the customer I was chatting with over the phone) the claim process, she expressed that the local store she had purchased the Winners Only desk from (a year ago) was no longer in business.  Unfortunately for many stores, in this very tough economy, that is a common reality.  Professional pollsters have reported an overall loss of Furniture Stores in the USA by about 10% in the last 5 years.  My own feeling is that the actual number is closer to about double that.  Nobody refutes that the industry has shrunk almost 40% in sheer sales volume.  All that to say, it’s a tough world out there for a furniture store right now! Most of us probably wish we would have vacationed these last years!

Here is what you can do if you have a Winners Only claim and your local store/online store is out of business:

Contact us at service@furniturefromhome.com; send images of the issue and we will determine for you if a part is available.  In most cases there is a service/part/shipping fee associated with the replacements.

I was not surprised that in light of requesting a part for a broken piece on the desk, D was otherwise extremely pleased with her 1 year old roll top desk.  When I asked her what she liked about the desk, she quickly exclaimed “pretty much everything…” – When I asked her what specifically she likes about her roll top desk she said, and I’m going to paraphrase because this was all impromptu and I did not record the call: [I like the finish.  I like the wood.  I like the size.  I like the way it looks.] after encouraging her to give me a hard-lined single element she liked about the Winners Only Roll Top Desk, she said: “[I like all the hidden compartments; I can’t imagine a potential thief ever finding anything in this desk.]” This point struck me because as an online retailer for the roll top desk, one of the hardest things to “sell” about the desk is the hidden compartments.   It’s an extremely difficult thing to portray.  (Were going to be creating a video about them soon).

I also asked D about how/where she purchased the roll top desk.  She said that she went to 1/2 a dozen furniture stores and looked at all kinds of different options for her desk.  She decided on the Winners Only roll top desk because it was the obvious winner (no pun intended).

As a Winners Only enthusiast and professional in the furniture industry, I concur with D.  In fact here is a little history on Winners Only and the significance of Roll Top Desks for them.  Winners only started in the 1980’s as a small manufacturer of only roll top desks.  They slowly and carefully expanded their line to encompass more office furnishings.  Today they are a premier, well respected line in the home office genre of furnishings.  They continue to lead the industry in the design of quality roll top desks.  It’s no mistake that D shopped around for the best Roll Top Desk and decided on Winners Only.  Just like it is not mistake that a year later, she still LOVES her roll top desk (even as she is requesting a part).  In the realm of roll top desks you will be hard pressed to find a better quality and better value than the Winners Only Roll Top Desks.

Have a question about Winners Only or Winners Only products?  Email me milan@furniturefromhome.com.  Call us toll free 866-794-8861.  There is no greater compliment and support for us than for consumers to purchase a Winners Only product from our furniture store online.  However, we are also great supporters of local stores, so if you have a local winners only dealer, we encourage you to shop there as well.

Alternatively, the second best way to support our Winners Only enthusiast blog; and encourage us to continue bringing good, solid content to market about industry leaders; is to like us on facebook or tweet about us on twitter.  We appreciate it!

How Does Winners Furniture Only Compare To…

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Through this blog I often get questions from customers about how Winners Only Furniture compares to specific brands of furniture.  I recently fielded a question from a nice lady who asked:

“I am searching for some home office furniture that will provide a work surface for laptop(s), printer storage, general storage, and file storage.  I came across the credenza/writing desk unit from the winners only manufacturer.  I read your comments about the quality, etc, but wanted to get an idea of how this line compared with other furniture manufacturers.  I came close to purchasing the abbot place line from hooker furniture but when I went to see it in the showroom was very disappointed in the finish, quality and craftsmanship.  How does the winners only line compare?”

My goal is to help people uncover the differences between lines of furniture; discover how the furniture industry works and provide people with a resource for the information I have accumulated through thousands of hours and long history in the furniture industry.  Here is my quick response to this customers question:

Here is the big picture,  Hooker in itself is a very well respected brand and a nice line…. Winners only is a large corporate company, but much smaller in comparison.  Each big brand (like Hooker) usually follows a, good, better, best model when they create their furnishings.  In Hooker’s case the Abbot collection is within their “good” marketing strategy.  The good referring to a nice product, but, without the bells and whistles and the features/quality that they are generally known for (better and best.)

What this means for consumers is that if you don’t want to spend the big bucks for a Hooker, “best” model, you can still get the security and prestige of the “Hooker” brand name at a lower price.  Unfortunately, it also means in many cases that you are spending a small premium for lesser quality furnishings because you are buying into the brand.

How and why does a furniture brand create furnishings at good, better and best quality/pricing?

In many cases (and incidentally I don’t recall at this time what Hooker’s manufacturing systems look like), a large corporate brand like Hooker will outsource their designs to a third party manufacturing facility.  In most cases they’ll have a good, better, best manufacturing partners.  Each manufacturing facility specializes in what they know best to drive the costs down.  So, when you buy a “good” marketed product from a large brand, not only did they “cut corners” to bring the costs down, but, they (in many cases) don’t even make the product in the same facility that manufactures their best product… neither does the “good” product go through the same Quality Control (QC) process that the “best” product goes through.  In many ways, when you look at the different price points of the bigger brands you can’t/shouldn’t even consider them as all being that brands name anymore.   The reality is that the product is basically treated differently than what that brands image is all about.

In the case of Winners Only, they are again a large corporation but still much smaller than Hooker.  Their largest and most important category is Home Office Furniture.  They run their own large factory in Taiwan with their own employees, management and QC.  Each piece goes through the same manufacturing process; the same finish process and the same QC process.  So since they are so singularly focused on the product, it inherently is better in some subtle and not so subtle ways.

To answer your question specifically, the reasons I think that you might find that Winners Only Home office furniture to be a better value is:

  1. They have a state of the art finishing facility that is in a state of the art Dust Free zone.  (Most manufacturers of the “good” value products don’t spend money on the finish process like this.)
  2. They use the same high quality components on all of their home office furniture.
  3. They use the same QC employees for all of their home office furniture; looking for the same types of problems/issues etc.
  4. Their brand is built on producing high quality, great value home office furniture… whereas a lot of other brands (like Hooker) focus on the bigger niches such as bedroom or dining room furnishings.
  5. They control the entire manufacturing process in their own facility.

On a professional side my store has very few (if any problems) when it comes to customer expectation and delivery of the Winners Only Home office furniture.   So, in other words, customers are pleased with what they receive.   I’ve never processed a return for a winners only home office product for a customer (except for size issues).

To recap, the biggest benefit to owning a Winners Only Home Office versus another brand is that they have a lot invested in making good Home Office products at reasonable prices and they are more specialized in the home office niche than most other brands.

If this has been helpful and if you feel inclined there are many ways you can help us grow:

  1. Spread the word about FurnitureFromHome.com to your friends and family.
  2. Like-us on Facebook
  3. Tweet about us on twitter
  4. And of course, if you decide to purchase a Winners Only product, let us fulfill the order for you.
    1. We are a top online furniture retailer and have a close working relationship with Winners Only (in fact I have personally consulted for them on how to better service their customers and ours).

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And for anybody out there lost in the process of picking the right furniture for your home, please don’t hesitate to email me: milan@furniturefromhome.com your questions/concerns!

Sincerely,

Milan

Executive Desk Review

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As a furniture store owner and a self-described furniture guy, I have logged thousands of hours analyzing furniture from all parts of the globe.  I’ve decided today to let my blog followers in on how I (as a professional) look for value and quality in an executive desk.

For starters, what is an executive desk:

Wikipedia does a nice job of defining the characteristics of an executive desk or in their case (and what is also known as) a pedestal desk.  So if you want the professional and long winded definition be sure to visit their page.  My definition of the most commonly associated executive desk or pedestal desk as it is called, is a formal desk commonly used in an executives office or in a large and formal home office.  The basic configuration and design of the executive desk is to have two pedestals and a desk top.

A picture example of an executive desk by Winners Only Furniture is:

Cherry Executive Desk | Example

Here is a video example of an executive desk by Coaster Furniture:

Here is a list of things that I look into while analyzing the value of an executive desk:

First and foremost before I will even look at a new piece of furniture for the store, I will look at the price.  Pricing is important to me because I use it as a gauge for what I’m looking for in the overall quality of the piece of furniture.  For example, on a less expensive piece I’m not going to expect as much… or put another way, I’m going to be looking to be impressed with the quality features that THEY DID include.

If I were to over generalize the furniture business you have two types of suppliers, suppliers that sell high volumes of product at a very competitive price and suppliers that sell a much lower volume of product at a much higher mark-up; because of the exclusivity of the product.  I look at the price first because whereas I’m willing to pay the extra cost for a special piece of furniture or design, I’m only willing to pay that premium if the improvements on the piece are unique and valuable enough.

Second, I start to look at every detail on the executive desk.  I run my hands over the finish; I open each drawer; I close each drawer; I smell the furniture (I know sounds funny, but if the furniture smells too much like chemicals or even organic materials, I pass immediately); I run my hands under the desk top; I run my hands over the inside of the drawers; I slam the drawers shut; I look under the desk top to see how the finish is applied (if applied) to the bottom of the desk top; I look at all the connection points (the points where the desk is “assembled” in the home) for weaknesses and gaps.

Here is a list of the things that I’m looking for:

1. Finish quality
2. Finished or at least sanded inside drawers
3. Solid drawers, not crooked or sloppily put together
4. Smooth, good quality extension side glides
5. Attractively designed elements, like storage and components
6. Logically and ergonomically considered design (such as pull out bottom for computer desk top)
7. Does the desk of excess glue coming out of joints?
8. Does the desk of unsightly nails connecting the drawers?
9. If the desk has locking mechanisms, what quality are they?
10. When I run my fingers over the top and bottom, does it feel smooth and flat?

Of all the above actions the most important one to me, to establish a value of the executive desk is going to be related to how the finish quality is on the desk.  In my experience, if the finish of the desk is nice, strong and without “overspray” or a “goopy” feeling, than the rest of the desk is going to be generally constructed well. There are differences in how a finish is applied to a product, depending on which factory the product is coming from.  For example, the Winners Only executive desk is finished in a state of the art, dust-free factory setting.  This process makes for a consistently great finish.

After I have spent 10 minutes looking over each detail of the executive desk I usually feel like I have a good idea of the “value” of the particular piece.  Getting the “value” is an important process, because it determines whether or not we are going to let the piece represent us in our furniture store.   In general, I tend to try and stay away from the lower-end of the market… not because there is anything wrong with an absolute low cost good, rather because I think of my company as a sort-of hands-on, shopping assistance, type of service and we just can’t afford to give that level of service with the lower end of the home office marketplace.  I also tend to stay away from what I feel is overpriced… I’d consider something overpriced if it is not sufficiently unique to differentiate itself from something else already on the open market, at a higher price.

What I’m left with is home office furniture, just like is listed on our site and in our store.    Each piece in our store is representative of value, quality and style.

This site is dedicated to Winners Only, precisely because in my experience they have the highest quality product at the best value of a price.  When you choose a Winners Only product and are comparing it to other brands, if the design elements are equal to you… and if the pricing is close; go with the Winners Only product, you will not be disappointed.  Winners Only executive and pedestal desks are by far the best value on the market for a quality, clean product at a reasonable price.  In my opinion the Winners Only executives desks are like the antithesis of Las Vegas; straightforward, clean and real quality… the design does not have any pomp or flair, it is simple quality, made for the mid to high end marketplace.

Need more information on how to analyze and compare an executive desk?  Email me, milan@furniturefromhome.com.  I’d also be happy to do an independent analysis of your “options” for you, even if you aren’t comparing things in our store!

Have a nice day!

Milan

About the author:  Milan Rousset owns furniturefromhome.com, an online furniture store.  He is a Furniture industry veteran who has logged thousands of hours analyzing all sorts of furniture for his stores.  He always appreciates talking to the public and other furniture industry enthusiasts about home furnishings and design and is available at milan@furniturefromhome.com

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